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Blocked User in MFA Cause Not Able to Receive MFA Request and Not Able to Log into Azure – 51 Security

Blocked User in MFA Cause Not Able to Receive MFA Request and Not Able to Log into Azure – 51 Security

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A single user couldn’t log in via Multi-Factor Authentication. SMS code would say it was sent, wouldn’t come through. Phone call also wouldn’t come through. Trying to set up another MFA method aka.ms/mfasetup would receive one of these errors:

You are blocked from performing this operation. Please contact your administrator for help.

We’re sorry, we ran into a problem. Please select “Next to try again.

 

Symptoms

Blocked User in MFA Cause Not Able to Receive MFA Request and Not Able to Log into Azure

Troubleshooting Steps

There’s several areas you can check for blocked users such as:

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